The Value of a Reputation
What
Is It That You Do?
Article by C. Richard Weylman,
CSP, The Achievement Group
One great frustration in the prospecting
process is becoming comfortable with letting people you meet know what
you do for a living. Over the years, as I’ve spoken at company and industry
events, many agents have expressed their confusion and concern about how
to approach people and what to say to them. Some feel they shouldn’t bring
it up until they’re asked; others feel that if they bring it up, they will
be seen as pushy. The apparent reason for this ongoing debate is a lack
of rapport-building skills and self-confidence about your chosen occupation
and its value to others.
Use these strategies to gain the confidence
and skills to let the people you meet in a business or social setting know
what you do for a living:
Make a list of all the reasons why financial
planning is so important. The purpose of this list is to get you focused
on the benefits and to give you some internal motivation.
Ask the centers of influence (the presidents,
executive directors, clients, etc.) in the markets that you have chosen
to suggest how you could best approach individuals about what you do for
a living. Ask for specific direction here, even down to the phrases that
they would use.
Schedule some time with your manager and ask
him to tell you specifically the words he uses to tell others what he does
for a living. Be sure your manager gives you the specific words that he
uses. Write those words down so you can adapt them to your own use.
Role-play with your manager and colleagues
so that you hone and sharpen your skill at bringing up what you do in a
non-threatening way. It’s important to create an environment as close as
possible to a real situation. Perhaps you could sit down at the conference
room table and have four or five of your colleagues sit with you as if
you were having a meal at a function that your target market is putting
on. Turn to the person on your left and the person on your right and simply
say, "I’ve certainly enjoyed talking with you again. We’ve seen each other
over the last several months at these meetings, and I would be delighted
to have an opportunity to get together with you sometime during the next
month and hear more about your business and to tell you more about some
of the things that I’m doing to help people in the industry achieve financial
well-being." Then ask for the appointment, "Is there a particular day of
the month that would work for you?" Then quietly listen to what the individual
has to say. In most cases, they’ll respond favorably. As you role-play
this, have your day planner ready just as you would at the function. Use
your day planner as you would in real life so you actually practice the
process.
Work on your rapport-building skills. Often
you find yourself in a situation where you’re not sitting next to someone
at a meeting and, therefore, you don’t have the ability to establish a
sense of relationship over a meal or during the meeting. Many times you
may be standing in a crowd at the hors d’oeuvre table or the registration
desk where you’re unsure of how to proceed. George Walther, a good friend
of mine and the author of Phone Power says, "Stand shoulder to shoulder
with someone as you watch an event or before a meeting begins. Lean in
and make a comment on the program or ask a question about the other individual,
then introduce yourself." Undoubtedly, one of the best ways to mingle and
to establish rapport is to ask a question and make a positive comment.
This interaction almost always leads to introductions which present you
with a golden opportunity to not only tell people what you do, but to make
it interesting.
As you develop the words that you will use
and the way that you will approach prospects, keep in mind these three
things:
Let prospects know your intent while making
it clear you enjoy working with people like them. It’s not necessary to
blatantly say, "I’m here to sell you." But do let them know you’re
a resource.
Avoid being coy and thereby harming trust
and credibility. Be forthright and forthcoming so that you avoid getting
the reputation that you are simply using the group.
Let them know you’re there because you have
an affinity to the organization and that they are the type of people you
choose to do business with and wish to serve. By having a well-though-out
brief commercial about what you do and how it will help the prospect, any
skepticism about your intent will be overcome by your professionalism.
Copyright © 1999 by
C. Richard Weylman.
C. Richard Weylman serves
as President of The Achievement Group, Inc., an Florida-based consulting
firm dedicated to professionally and ethically help people move to the
next level of productivity and fulfillment. He is the author of "Opening
Closed Doors, Keys to Reaching Hard-to-Reach People" and numerous
other sales, relationship marketing and management audio and video programs.
Hear Richard Weylman live at www.unlimitedprospects.com.
To receive more ideas and insight on how to market to high net worth people,
recruit quality people, or practice management issues, schedule Richard
to speak at your next meeting by calling 1-800-535-4332 or email achieve@theachievementgroup.com.
Enroll for Richard Weylman’s free emailed Marketing Tip of the Week
at www.unlimitedprospects.com.
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