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Bill Brooks
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25 Tactical Question for Pre-Call Planning 25 Tactical Question for Pre-Call Planning
    by Bill Brooks

  • What do I believe prospect will find most attractive or beneficial about my product or service?
  • What might they find least attractive or beneficial?
  • What questions are they likely to ask me?
  • What are the most essential questions I need to ask them?
  • What is the formal and informal structure of the organization?
  • What is the biggest, single problem I can help them solve?
  • What is the likelihood of change or reorganization?
  • How much depth should I try to get in the account?
  • Why are we able to provide something of unique value to them?
  • Why might they be resistant to my offer?
  • What is our previous history, if any, with the account?
  • Who was the previous representative, if any, who handled the account?
  • Why might my timing be good or poor?
  • What type of budget cycle do they work with?
  • What is their purchasing procedure?
  • Who is my competition for this account?
  • What are their strengths? Weaknesses? History with the account?
  • What product, service, delivery or quality glitches does my competition have?
  • Who is the sales representative (by name) I am competing against? His/her strengths? Weaknesses? Length of tenure? Area(s) of expertise?
  • Does my competition have policy/procedure glitches we can exploit?
  • How long has prospect been in the market for any product or service? Are they even aware that they have a need?
  • What level of spending authority does my prospect have?
  • How strong a sense of urgency do they have?
  • What components of my product or service does the prospect have within their organization?
  • What is the strategic importance of my product/service to the prospect?
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